FAQs

Please select a FAQ category from below and click on a question to view the answer. If your quesstion is not answered please Contact Us.

  • Benefits
  • Registration
  • Security
  • Transactional
  • Fees/ Costs

What are the main benefits of mobile banking?

Mobile banking offers you convenient, fast and easy access to your financial services. This anywhere, anytime instant banking service is an efficient, unique and highly personalised service allowing you to always stay in control of your money.

Will I be charged for this service?

There are no subscription or membership charges associated with this service. The only charges you will incur are our standard transaction charges we apply on certain services regardless of how you access them. However, we do reserve the right to introduce fees and charges at anytime and in compliance with our customer terms and conditions you will be notified prior to any charges being applied. All fees and charges related to these transactions will be debited from your Account(s) at time of execution of the transaction.

Will I be charged to register for this service?

We do not currently charge a subscription fee for registering for Mobile banking.

Can I use the service any time and anywhere?

Commercialbank Mobile Banking has been designed to give you secure access your financial information instantly from anywhere in the world provided your phone is compatible and has access to the internet.

Click here to check for phone compatibility

Is Commercialbank Mobile Banking secure?

Since no sensitive personal or financial information is stored on the phone itself, Commercialbank Mobile Banking is as safe as your internet banking with the added convenience of always being accessible. Click here to find out more.

How do I register for Commercialbank Mobile Banking?

Visit www.cbq.com.qa and access the mobile banking web site. The registration process consists of 2 stages

  1. Register to Cb mobile banking using any of the following three options
  2. loading the application onto your phone

Once both steps are successfully completed you can start to use the Commercialbank Mobile Banking services

Who is eligible to register for this service?

Any Commercialbank customer with:

  • An active Commercialbank Account or credit card
  • A mobile phone number registered with Commercialbank

What if I have no mobile phone registered with Commercialbank?

Commercialbank Mobile Banking is only accessible through the mobile phone number you registered with the bank.  If you would like to register a different phone for Commercialbank Mobile Banking please call us on 4449 5888 or visit any branch and register. It's fast and easy.

What if I want to change the mobile phone number I provided?

Commercialbank Mobile Banking is only offered to the mobile phone number you registered with the bank.  If you would like to use another phone number for Commercialbank Mobile Banking please call us on 4449 5888 or visit any branch and register.

What if my mobile phone is not Internet-capable? Can I still register and use this service?

No. You can only use this service through Internet enabled mobile phones. Check our phone compatibility table or contact your telecoms provider to find out more about Internet access on your phone

Do I have to register more than once if I have more than one account with Commercialbank?

No. Commercialbank Mobile Banking follows the same set up as your Commercialbank Internet Banking account. The accounts, cards, beneficiaries, bills, etc, that you’ve already set up with Commercialbank Internet Banking are also made available to you in Commercialbank Mobile Banking

Do I need a special Mobile Phone (Handset) to use this service?

You can only use this service through Internet enabled mobile phones. Check our phone compatibility table or contact your telecoms provider to find out more about Internet access on your phone.

What is an Alias?

An Alias (or nickname) is a shortened personalised “name” you will give to each of your accounts, cards, beneficiaries, bills, etc. By using Aliases in all your future transactions we can reduce fraud attempts as the alias is only good for Mobile banking and is meaningless to fraudsters.

How do I add accounts to Commercialbank Mobile Banking?

Through your internet Bank service you can access the Commercialbank Mobile Banking screens and update your services accordingly. From here you will be able to personalise the information you want to appear on your mobile phone.

How do I delete accounts from Commercialbank Mobile Banking?

Through your internet Bank service you can access the Commercialbank Mobile Banking screens and remove any services accordingly. By removing services from your Mobile banking account those services will remain in force but will not be accessible from your phone.

In Personal Preferences what is a Subscription type?

Please indicate if your mobile airtime account is Pre-paid (i.e. you load credits to your phone) or Post-paid account (i.e. you pay your phone bill at the end of the month).

In Personal Preferences what is the Message Receipt preference?

Whenever transactions are made through Commercialbank Mobile Banking, we will send you transaction security confirmation messages These messages can be sent to your phone as an

  1. SMS only
  2. Email only or
  3. Both Its your choice

What is an MPIN?

This is your Mobile Personal Identification Number. When accessing Commercialbank Mobile Banking, you will be required to enter the MPIN. Much like entering a PIN to use an ATM, you will be required to enter an MPIN to use Commercialbank Mobile Banking. This is one of the ways we keep Mobile Banking secure for you.

What is a beneficiary?

A beneficiary is the receiving party. For example, for both international and domestic remittances the beneficiary would be the receiving person or account.

I keep receiving a communication error when I try to log in and /or register. What does this mean?

Your phone many not be configured to the internet correctly. Checkout our Phone compatibility list If your phone is compatible, contact your service provider to activate internet access on your phone.

I have entered the wrong MPIN and my account is locked. How do I unlock or unfreeze my Commercialbank Mobile Banking account?

If you have unsuccessfully or incorrectly entered your phone number and/or MPIN, you will eventually be locked out of the system for security reasons. If this happens, please contact Commercialbank on 4449 5888 or visit any one of our branches to remove this security block.

If I change phone numbers, can I still use Commercialbank Mobile Banking?

As a security measure we register each customer's telephone number. If you change your number we will need to amend your records accordingly. Please call us on 4449 5888 or visit any one of our branches for further details.

How I will know that the new version of the phone application is available?

For iPhone users, you will see a new update available indicator on the App Store icon. When you tap on the icon you will be able to see the Commercialbank application there. Once you click on the application it will start downloading. It is a manual process and you may be charged for WAP charges while downloading. Please see the screen shots below if you have an iPhone.

For Blackberry users, you will receive an SMS with the link to download the new application.

For other WAP phones, the latest application will always be available each time you log on to the application using the same link provided.

Are my financial transactions secure?

Yes, Mobile banking is very secure as it employs the same security protocols for Internet Banking. Furthermore, no information is stored on your phone, which means your security is not compromised if your phone is lost or stolen.

What happens if I lose my phone?

As there is no financially sensitive information stored on the phone, nobody will be able to access your accounts without your unique login MPIN. We recommend that you never store your MPIN on the phone memory. We also recommend that in the event that your phone is lost or stolen, please change your MPIN immediately. Also, if you feel your MPIN has been compromised you can quickly block access to your accounts by calling us on 4449 5888 or using the block account service available through your Commercialbank internet banking.

What if I'm using a company provided phone or a shared phone?

The service can work with any compatible phone, and whilst there is no sensitive financial data stored on the phone we would recommend that you only use a phone that you have full control over.

What if I have forgotten my bankDirect Internet Banking Log-In, password or Mobile Banking MPIN?

Please call us on +974 4449 5888 or visit any of our branches for further information.

Can I process my transactions securely?

Yes, your transactions can be made securely as we use exactly the same security protocols for Mobile Banking as we do for Internet Banking.

How will I know if a transaction is successful?

Depending on what Message Preferences you selected when registering for Mobile Banking, an SMS, email or both will be sent to you after every successful transaction has taken place. In addition you will be able to view online via your PC or mobile phone your transaction history to confirm the transaction has taken place.

How will I know if my transaction has failed?

Depending on what Message Preferences you selected when registering for Mobile Banking, an SMS, email or on-screen error message will be sent to you after every unsuccessful transaction has taken place. In addition you will be able to view online via your PC or mobile phone your transaction history to verify the transaction failed.

Can I see my transaction history?

Yes you can instantly view the last 10 transactions from your phone or you can log in to your internet banking account to see your full history.

Can I dispute a transaction?

Yes. Like any transaction you find on your account - whether through branch, Internet or Mobile Banking - it can be disputed and/or researched. Mobile Banking disputes follow the same procedures and further details can be found in your terms and conditions.

Will I be charged for this service?

There are no fees associated with subscribing to Commercialbank Mobile Banking. However, transaction fees may be charged on certain types of transactions. These transactional fees are the same fees associated with either branch banking and/or internet banking. For further details on these charges please refer to the banks standard charges tariff.

Will I be charged if I download the application?

This depends on your service provider (i.e. QTEL or Vodafone). Please check with them regarding these charges. If you are using the application outside the Qatar, there might be roaming charges as well.

I did not use the application but my account was charged.

Please remember to always close the application after each use. It should not be running in the background. It is also possible that there could have been other background applications or services that were accessed/ purchased while you were online. Your account could have been charged then.

Will I be charged to register for this service?

There are currently no fees for registering for Commercialbank Mobile Banking.

 

 

YOUR BANK GOES MOBILE

Your bank
goes mobile.

Commercialbank Mobile Banking is fully secure, full service banking wherever you go.

Find out more


Contact Us

Come talk to us

If you have any questions, comments or suggestions, we're here to listen.
+974 4449 5888
mobile@cbq.com.qa